Appointments

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Whether your visit is in person or online, you can count on safe, high-quality care.

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During the COVID-19 outbreak, we’re committed to safely providing the care you need, when you need it. To do this, we’re following recommendations from regional public health officials and the Centers for Disease Control and Prevention (CDC).

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Types of care

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Preventive care and routine screenings

Most health plans cover a set of preventive care services at no cost to you.

We offer in-person appointments for annual physicals. Call your primary care provider to schedule.

If you’re over age 65, you can complete your Medicare Annual Wellness Visit (AWV) by video visit. To schedule your AWV, call our Population Health Management team at 1-206-860-5510.

Polyclinic Now

If you have a medical concern that needs attention fast but isn’t life-threatening, we can help.

Polyclinic Now is a walk-in, urgent care clinic. We see patients with medical concerns that need attention but aren’t life-threatening, such as earaches, bad sore throats and more. We do not see patients who have problems related to COVID-19.

Learn more

Video visits

See and talk with your doctor or specialist from the safety of your home.

If you have a health concern related to COVID-19, or if you need a primary or specialty care appointment, please schedule a video visit.

Learn more

Walk-through COVID-19 testing

Get fast, easy testing that typically takes under five minutes. Appointment required.

If you have mild COVID-19 symptoms, our Broadway location offers walk-through testing seven days a week:

Monday–Friday, 7 a.m.–6 p.m.
Saturday–Sunday, 9 a.m.–5 p.m.
Appointment required

Call your Polyclinic provider's office to schedule a time.

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Important information

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Keeping patients, staff and our care teams safe is our top priority. If you need to be seen in person at a clinic, or if you need on-site lab or diagnostic tests, we have a number of safety measures in place. These include:
- Limiting visitors
- Screening all patients by phone and when they arrive
- Screening all staff and care teams daily
- Requiring masks for all patients, visitors and staff
- Following strict cleaning guidelines and disinfecting high-touch surfaces
- Setting up our sites to allow for social distancing
We also have ample supplies of personal protective equipment for our care providers and staff. This allows for safe COVID-19 testing and evaluation, office procedures and outpatient surgeries.
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If you’re new to The Polyclinic and want help finding a primary care doctor:
- Request an appointment online. Our New Patient Services team will help you find a doctor who’s right for you and schedule an appointment.
- Call 1-206-329-1777, Monday through Friday, 8 a.m. to 5 p.m.
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Please bring the following with you to your visit:
- Photo ID and insurance card
- Copay (if needed)
- List of current medications
- Completed patient registration and patient history forms, if it’s your first visit
Language aids are available for patients who have problems hearing or seeing. Language assistance services are provided at no charge. For more information, call 1-206-329-1777.
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If you arrive late for your appointment, we’ll do our best to work you into your doctor’s schedule. But we may need to reschedule you for a later date.

If you need to cancel or reschedule an appointment, please contact your doctor’s office at least 24 hours in advance. If you’re scheduled for a procedure outside of your doctor’s office, 72 hours’ notice may be required.

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To help keep everyone healthy and reduce the spread of COVID-19, we are limiting visitors at all our facilities:
- One parent or guardian may accompany a child who is a minor; two parents are allowed if the child is younger than two months.
- One caregiver may accompany a patient with limitations or a disability.
- If needed, an interpreter may also be in the room with the patient.
- No siblings of a patient will be allowed in the room unless the sibling also has an appointment.
- No visitors with a fever, cough or breathing problems will be allowed to accompany the patient to their appointment.
We ask all other individuals other than the patient (and their required caregiver, if any) to wait in the car or stay home. If you are a parent or guardian and need to accompany someone to our clinic, please find care for children who don't have an appointment.

If you need to hear a provider’s advice or want to take notes for a loved one during their appointment, you are welcome to call the patient’s cell during the visit.
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