MyChart is a powerful, online tool that lets you see all of your health information in one place. You can use it for yourself and your family. It’s free, easy to use and secure. And you can use it anytime.
With MyChart, you can:
- View your health summary, test results and summaries of your doctor visits
- Read your doctor’s notes from recent visits
- Get reminders about needed care, like physicals and shots
- Send messages to your health care team
- Schedule and cancel appointments
To get started, all you need is a desktop or laptop computer. MyChart also works with iPhones and Android smartphones. Just download the MyChart mobile app from Apple Store or Google Play.
Find a wide range of features at your fingertips. You can:
- See your health history, medicines, suggested screenings and tests, scanned documents, X-rays and other images, plus more.
- Download your records and share them with health care professionals at other organizations.
- Link medical records from providers outside The Polyclinic to your MyChart record. This helps create a more complete record of your health care history, all in one place.
- Save your favorite appointments (type and provider) to make scheduling your next visit easier.
- View and edit personal details and update your contact information.
Get care without leaving home, with MyChart. All you need is a smartphone or computer.
An e-visit is like sending a secure message to your provider. To get started, you'll answer a list of questions. Then send your answers.
Your provider will send a message back in one business day or less. It may include a care plan or follow-up questions.
A video visit is a face-to-face visit with your provider. You can use your smartphone or computer.OR
You can use MyChart to send messages to your health care team. Answers may take up to three business days. Please keep your messages short and to the point. All messages will be added to your medical record.
Note: Do not use MyChart for urgent medical problems. If you have a life-threatening medical emergency, call your doctor or 911 right away.
It typically takes about 48 hours for medical information from doctor visits to show up in your MyChart account. Your doctor may also include a message to help you better understand that information.
Test results will also be added to your record. Some tests may take up to several weeks. Tests done before you set up your MyChart account may not show up. You may need to ask your doctor to add those tests to your record.
Your MyChart information comes from your Epic electronic health record. If you think information about a doctor visit is wrong, call your doctor's office or ask about it at your next clinic visit.
Out of refills for a current medicine? You can ask for a renewal. Simply log into your MyChart account, then choose “refill medications.” Then choose the name of your medicine and pharmacy. To send, click "submit."OR
When you give someone proxy access to your medical record, they can:
- View your medical record
- Send messages to your doctor and health care team for them
Who can be given proxy access?
- Parents or legal guardians of children under age 18
- Adult children or legal guardians of adults
If you're age 18 or older, you may give another person proxy access.
For adult patients, you must:
- Complete and sign all forms
- Include a photo ID for the patient and the person who will be the proxy
- Include proof of guardianship or medical power of attorney
Proxy access can't be given if the adult patient:
- Can't sign legal documents
- Doesn’t have a legal guardian or active medical power of attorney
For pediatric patients (children), you must:
- Complete and sign all forms
- Include a photo ID
What if you want proxy access but aren't the child's birth or adoptive parent? You will need paperwork proving you're the legal caregiver for the child.
Washington State laws say proxy access may be granted for children ages 13 to 17. But the law limits the type of information that the proxy can view and use. For more details, talk to your child’s doctor.OR
There are four ways to sign up for MyChart:
- By letter: Ask your doctor’s office to mail you a letter with instructions on how to sign up.
- By email or text: Ask your doctor’s office to send you a sign-up email or text.
- At the clinic: Ask a Polyclinic team member to help you sign up during your visit.
- Online: Visit myhealthchart.com.
After you sign up, MyChart will send you a code. You'll need this code to open your account. Then you'll create your ID and password. You'll use these to sign in to your MyChart account.OR
When you set up your MyChart account, you'll be asked to give an email address. When you do, MyChart will send you alerts about activity in MyChart. This includes new information added after a doctor visit. You can log in and view that information anytime.
You can also choose to get alerts by phone. If you have the MyChart mobile app, you can ask MyChart to send alerts by text.
What if you want proxy access but aren't the child's birth or adoptive parent? You will need paperwork proving you're the legal caregiver for the child.OR
If you forget your user name and password, don’t worry. Look under the “Sign In” button on the login screen. There, you’ll find links to help you recover your user name and password.OR
Download the MyChart app